Requisition #: 64243
Status: Full Time
Hours Worked: 37.5
Work Week: M-F 8:30-5 with occasional evening, weekends, domestic and international travel required
Personnel Area: Bloomberg School of Public Health
Org Unit: Center for Communication Programs (CCP)
Location: 111 Market Place
Starting Salary: $55,747 – $76,710
Qualifications: Masters degree (M.A., MHS, MPH) or equivalent. Four years of related experience and/or training. Must have experience working internationally/abroad.
General Description: The Program Officer II is responsible for supporting one or more of JHUCCP’s projects with technical, programmatic, and administrative assistance. The Program Officer II serves as a field program’s consistent link to Baltimore, and provides the day-to-day problem solving, technical input, writing and editing, and procurement processing field programs require. The Program Officer II also travels internationally to provide technical assistance in areas of their expertise. The Program Officer II with the Knowledge Management (KM) Unit would be expected to serve in both technical and operational roles to ensure a smooth continuity of HQ and international program activities. Will also collaboration between K4Health partner organizations and represents JHUCCP and K4Health at technical meetings, and work directly with donors, partners, other cooperating agencies, and key USAID committees to support K4Health field activities. Will be detail-oriented, able to prioritize and take on challenging initiatives, be organized and feel comfortable working in unique environments. Other core qualities include a strong work ethic, resourcefulness, inquisitive inquiry, and a strategic ability to work well with a diverse group of colleagues. The Program Officer II position requires proficiency with the above qualities and should be able to demonstrate a broad expertise in health communication theory, knowledge management, social media, understanding the core elements of individual/group behavior change, and the ability to interpret and synthesize M&E findings into programmatic application across a diverse set of heath areas.
Leadership: Programmatic, financial, personnel & operational development, implementation, and support of the Knowledge Management Division’s activities in the home office and field offices and for regional programs related to the Knowledge for Health project. Work as the key liaison between the K4Health Project and specialized partners to ensure that all activities are being conducted appropriately. Supervise (as assigned) staff members in the home office and JHUCCP or other direct hire staff in field offices/projects. Develop regional and country specific strategies, projects and activities. Provide in-country technical assistance in several areas including needs assessments, strategy development, message and material development, project design & implementation, as needed as well as in technical areas concerning a range of public health topics. Represent region/division internally at the center and in contacts with USAID, government health ministries, international donors, non-governmental organizations, or other sponsors/leaders. Presentations of program budgets and activities. International Travel to support in-country projects and provide technical assistance. Prepare special documents, professional presentations, and proposals. Monitor contracts and work of subawardees and vendors. Act as liaison or point-of-contact with partner organization program staff. Work closely with Financial Administrator and Operations (FAO) to insure budgetary compliance on programs/projects. Work with senior management on issues and initiatives relevant to JHU-CCP and the K4Health Project, etc.
Strategic Communication and KM Design: Plan, coordinate and execute ways to identify K4Health audience needs. Participation in field support (IR4) planning meetings and support strategy development for field support. Communications focused writing and editing; ability to tailor messages for relevant audiences. Identify and capitalize on opportunities to collaborate with other CCP projects to identify their audience needs and develop tailored KM strategies. Design data collection materials including key informant interview (KII) guides, focus group discussion (FGD) guides and questionnaires. Conduct KIIs, FGDs, surveys, online forums, and market research to determine the FP/RH knowledge needs and IT capabilities of primary and intermediary audiences. Perform data entry, coding, analysis, and report writing. Technical (report) writing and job aid/tool development.
Field support backstopping: formative research, needs assessment, M&E in general. Contribute to the design and implementation of tailored KM strategies according to needs assessment results. Interview K4Health audience members on FP/RH topics and synthesize results for actionable follow-up.
Knowledge Management: Submit (or ensure field has submitted) all materials produced in programs you backstop to the MMC and when relevant, Photoshare. Submit materials for inclusion on the JHUCCP and K4Health internal knowledge management systems. Identify materials on that system that are out-of-date. This includes the use of Basecamp and Sharepoint. Disseminate state-of-the-art information, innovations, trends, and evidence related to social media for international health and development. Document field program experiences and lessons learned. Collaborate with JHUCCP communications staff to create and implement social media elements of overall JHUCCP marketing and communications strategy. Build capacity of JHUCCP staff to measure improvements in quality social media and knowledge management. Complete at least two JHU training courses (1-3 day programs) related to job duties (as discussed & approved by your supervisor) each year.
External Communication: Communicate directly with JHUCCP, FHI360, IntraHealth International, and MSH field offices, other K4Health/JHUCCP partners and local FP/RH networks to support the needs of the project and promote knowledge management (KM). Communications focused writing and editing; ability to tailor messages for relevant audiences. Communicate directly with USAID and participate in USAID meetings, as appropriate and through the appropriate notification of the JHUCCP supervisor.
Backstopping Support: Update and maintain technical sections of the JHUCCP and other related Web sites. Provide information for annual and progress reports. Collect and synthesize data for evaluation reports. Represent JHUCCP at technical meetings and/or outreach meetings. Attend working group meetings and present key takeaways to the KM team. Proactively explore and identify proposal development and business expansion opportunities. Coordinate regular TIPS reviews for all programs you backstop. Monitor field budgets and 1) ensure that Baltimore costs do not overrun (including salary allocations) and/or 2) inform supervisor that Baltimore costs are in danger of overruning. Provide field with updates on changes to policy, procedure, best practices, funding, staffing, or any other relevant issues as they arise.Prepare documents, professional presentations, and proposals. Respond to routine correspondence. Perform job duties/responsibilities in support of JHUCCP’s Mission and Values, and participate in active business development/marketing initiatives as appropriate. Participate on proposal development as needed. Write conference abstracts as needed. Perform other duties as assigned by supervisor and in support of various JHUCCP activities. Supervisory Responsibilities- Responsible for the overall direction, coordination, and evaluation of these units. Support and/or supervise specific tasks of junior Program Specialist, Research Assistant, or Program Officer staff as needed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.