At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK 

This position provides direct supervision and program oversight of Homeless Prevention programs located in Pottawattamie, Sarpy and Douglas Counties. These programs provide Homeless Prevention services to those at imminent risk of homelessness.   Services include temporary financial assistance and support services to help individuals obtain and maintain permanent housing.  In addition to oversight of program staff and operations, this position will also oversee and be responsible for Holiday Assistance programs in all three counties.

Supervisory responsibilities and major agency wide support functions begin at this level. Decision making, problem solving, and ongoing task prioritization are critical. Training in supervision and management is required.

Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 5:00 p.m.

Essential Duties and Responsibilities 

• *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community
• *Responsible for training new staff and the ongoing development and training of all staff in the program.
• *Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• *Lead weekly individual and team meetings, including approving cases for assistance, reviewing caseloads and providing feedback on case plans and service delivery.
• *Provides case coverage in emergency and back-up situations.
• *Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner at intake and exit
• *Ensure program compliance with multiple funding source regulations and compliance with agency policies and procedures.
• *Ensure that the program meets targets for capacity and performance outcome, including making adjustments to the program as needed to improve performance.
• *Completes and reviews quarterly outcome reports.
• *Review monthly statistical reports and HMIS reports for data quality and accuracy.
• *Complete monthly, quarterly and annual reports as required by funding sources
• *Responsible for recruiting and supervising interns in the programs.
• *Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
• *Demonstrates knowledge of current community and Heartland Family Service programs and resources
• *Responsible for oversight of the Adopt-A-Family programs for Douglas, Sarpy and Pottawattamie Counties, including distributing Goodfellows meal vouchers
• *Works with referral sources to ensure that the program is well advertised
• *Is actively involved in the program collaborations including HEAT, Common Fund, Goodfellows, and other related partnerships, including attending meetings
• *Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• *Travel is required, included use of personal vehicle.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Is able to work both independently, with little supervision, and as a part of a team.
• Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• *Creates, maintains and share as appropriate a dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

                                                                                    *DENOTES ESSENTIAL JOB FUNCTIONS

PREFERRED MINIMUM QUALIFICATIONS

•  Bachelor’s Degree in social work or a comparable human service field AND 4 year’s experience in direct care in human services
• OR Master’s Degree in social work or a comparable human service field AND two years direct care experience in human services
• Supervisory/program management experience is a plus
• Proficient in Microsoft Software – Word, Excel, Access
• Valid driver’s license/ acceptable driving record

View the full job description online at the NAM Career Center.