University of Nebraska Medical Center

Program Coordinator – Permanent Supportive Housing

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 


This position is responsible for oversight, management and direct supervision of the Scattered-Site Permanent Supportive Housing program at Heartland Family Service. The Permanent Supportive Housing program provides services to individuals and families who are experiencing chronic and long-term homelessness in Douglas, Sarpy and Pottawattamie Counties. The program provides long-term financial assistance and supportive services, which include case management, therapy, life skills training, etc. to help individuals obtain and maintain permanent housing. The Program Coordinator will provide supervision to Case Managers and a Therapist as well as ongoing monitoring of caseloads. This position works closely with the Program Director to ensure the programs are meeting benchmarks on performance outcomes and improve policies and procedures to increase efficiency of the programs.

Supervisory responsibilities and major agency-wide support functions begin at this level.  Decision making, problem solving, and ongoing task prioritization are critical.  Training in supervision & management is required.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Essential Duties and Responsibilities

  • *Provides management, supervision and evaluation of designated programs and program staff.
  • *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
  • * Hires, supervises, monitors, trains and evaluates program staff.
  • *Provides on-going and regular supervision of program staff, including individual meetings as well as accompanies staff in the field, as needed.
  • *Leads weekly team meetings, including approving cases for assistance and providing feedback on case plans and service delivery.
  • *Attends a weekly MACCH Case Conferencing meeting to obtain referrals for the programs.
  • * Manages referrals and assigns new cases/referrals to ensure program capacity.
  • *Assists in the development and maintenance of program budgets.
  • Provides case coverage in emergency and back-up situations.
  • *Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner prior to client intake, move-in, annual assessment and discharge.
  • *Serves as community liaison; promotes program; develops and nurtures referral sources; attends meetings and other appropriate functions with key community contacts and committees.
  • * Ensure that the programs meet benchmarks for capacity and performance outcomes, including making adjustments to the program as needed to improve performance.
  • *Updates and follows policies, procedures, program objectives and requirements.
  • *Assists in the quality assurance process and creates the necessary monitoring functions to ensure that program quality and integrity is being maintained.
  • *Assists with required monthly and quarterly reports and collects data consistent with all funding requirements.
  • *Management of database collection system, including HMIS or other internal databases.
  • *Provides monthly status report to the Program Director.
  • *Assists grants coordinator and Program Director with grant writing and reporting.
  • Displays a courteous and caring attitude, cooperates and collaborates with program area staff, clientele, and volunteers
  • Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains and share as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site.
  • Performs other program related duties as assigned.

                                                                             *DENOTES ESSENTIAL JOB FUNCTIONS


  • Bachelor’s Degree in social work or a comparable human service field AND three years’ experience in case management or direct service provision OR equivalent combination of experience and education
  • Supervisory/program management experience is a plus
  • Valid driver’s license and acceptable driving record


View the full job description on the NAM Career Center here.