Graduate Student Association

How to Approach Difficult Conversations

This original article appeared on LinkedIn at:   LINKEDIN: What is the number-one tool we need when going into a difficult conversation, whether it’s with a boss, a colleague, a client, or someone in our personal lives? REYNOLDS: Choose your emotions. Before going into the conversation, choose what you want to feel. Select one word to use as an emotional anchor you can go back to when your impatience, anger or fear arises. Consider what you want the other person to feel—inspired, hopeful or courageous?… Continue Reading