The library has recently launched the Ask Us FAQ, which contains answers to the questions most asked by the UNMC community. This ever-growing knowledgebase already contains nearly 200 questions, many of which include troubleshooting tips for the bibliographic manager RefWorks. The FAQ is also attached to a form, so that when an answer cannot be found, you can submit it to the Reference Desk for answering.
The FAQ can be accessed via the Ask Us FAQ tab on the library’s home page and at http://askus.library.unmc.edu/. Try it out!