At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION  OF  WORK

Heartland Family Service is looking for a highly organized, detail-oriented, and flexible person to support the agency’s Continuous Quality Improvement processes. This role helps ensure the agency’s programs and departments are consistently delivering high quality services that improve the lives of individuals and families in our community.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Collaborates with the Quality Improvement Director in the implementation of the agency’s Continuous Quality Improvement Programs.
• Compiles data for internal and external reporting of program performance and quality metrics from multiple resources.
• Supports programs and departments in developing outcomes and measures.
• Conducts quarterly quality reviews needed by programs and departments.
• Ability to review clinical documentation for quality.
• Assists in ensuring the agency meets performance and quality improvement standards established by the Council on Accreditation (COA).
• Contribute to quality improvement teams by assisting with meeting preparation, documentation, and reporting.
• Support systematic change projects to achieve quality improvement goals.
• Displays critical thinking through observation, analysis, creativity, problem solving, reasoning, objectivity and decision making.
• Demonstrates interpersonal skills such as conflict management, emotional intelligence, positive attitude and leadership. Displays a courteous and caring attitude to the clientele, volunteers, visitors and Agency staff.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site.
• Dependable and punctual regarding scheduling and attendance.
• Performs other program related duties as assigned.

MINIMUM QUALIFICATIONS

• MA Degree in Social Work or Counseling
• IA or NE clinical/mental health license required; IA or NE substance use license preferred
• Strong communication and presentation skills.
• Strong MS Excel and data analysis skills.

View the full job description online at the NAM Career Center.