University of Nebraska Medical Center

MCAH Support Specialist

Deadline: June 17, 2017

FAMILY, Inc., located in Council Bluffs, Iowa, is currently seeking a part-time Maternal, Child, and Adolescent Health Support Specialist to join our team.  This individual will coordinate and perform Maternal, Child, and Adolescent Health program and Care for Kids program services, and administrative support activities for special projects during high volume work periods.


• Ability to travel throughout Pottawattamie County
• Ability to communicate well both orally and in writing.  Bilingual (English and Spanish) written and oral proficiency preferred
• Ability to work at a desk on the computer and phone for full shift
• Knowledge of community resources preferred
• Ability to handle stressful situations
• Respect for and sensitivity to the needs and rights of others, including those with differing cultural, racial, sexual or ethnic identities
• Understands and commits to the agency mission. Promotes the growth of FAMILY, Inc. by representing the organization, its mission, and its role in the community in a professional manner.
• Driver’s license and personal vehicle. Must maintain current driver’s license and auto insurance coverage within the limits specified by FAMILY’s liability insurance carrier and stated in FAMILY, Inc. employee handbook. Must provide proof of license and insurance upon request and have access to reliable transportation. Must maintain an acceptable driving record
• Requires corrected vision and hearing within normal ranges.

Duties and Responsibilities:
• Consult with and educate the client and family regarding the services available through the Care For Kids program and FAMILY, Inc.
• Ensure care coordination services for all Medicaid-enrolled children, including:

o Develop relationships with local medical office staff
o Assist families in finding a local dentist and/or medical provider
o Assist families in setting up and keeping appointments when needed (including transportation)
o Develop referral/recall system
o Remind families when they are due for appointments
o Provide anticipatory guidance
o Assist families in finding payment sources for care
o Assure data entry of services within CAReS in a timely manner as required by agency and grant sources
o Complete billing paperwork for all billable services

• Participate in QA activities and participate in chart audits
• Provide input and data for the MCAH grant proposals and year-end report
• Prepare periodic and special reports for the MCAH project director
• Request necessary supplies and equipment for completion of project
• Maintain effective working relationships with the public
• Appropriately communicate verbally and in writing with clients, staff, health care providers, referral sources, funding sources and other community resources
• Work within the community to strengthen the public health system, develop partnerships, participate in health planning and needs assessment
• Meet all documentation and productivity standards as identified by the agency
• Comply with all federal, state and local laws and regulations as appropriate for the position. Complies with all policies and procedures of the agency, including those specified in the employee handbook
• Maintain confidentiality of all families; communicate orally and in writing to parents, professionals, and other agencies
• Liaison and network with participating community institutions, organizations, and agencies
• Individualize across diverse families to address each family’s distinctive patterns in order to establish respect and rapport
• Work with Supervisor of Maternal, Child, and Adolescent Health to develop protocols for informing, re-informing, and care coordination.
• Actively participate in a multidisciplinary team providing patient-focused care
• Seek opportunities to enhance one’s own professional knowledge, skills, and abilities as they relate to one’s current position and/or to prepare for potential future roles and overall career development
• Function independently with minimal supervision


View the full job description and application instructions here.