Restore permanently deleted items

Question: Can I restore a message after it has been deleted from my deleted items folder?

Answer: In Outlook 2010, you can right click on the deleted items folder and from the Folder ribbon tab, select Recover Deleted Items. With OWA or Outlook 2011, you can right click on the Deleted Items folder and select Restore Deleted Items. You will see messages that are available to recover (deleted from last 4 days) and click the Recover icon at the top left. The messages will re-appear in your deleted items folder. For more information, click here:

Why did my OWA screens change?

Question:  My off campus email has changed its look.  It is now blue instead of yellow and I can’t see the folders in my in box.  Is there something I can do to get the old look and feel back?

Answer: I couldn’t come up with an answer right away for this one, so checked with our helpdesk who suggested she was probably using the “light” version of Outlook web access. She probably logged in using the “blind and low vision experience”, which is also called the “light version” of Outlook web access. You can turn this on or off by selecting the checkmark box on the login screen.

On the secure remote access site, this option directly on the logon screen is not available. To turn it off:

  1. Log into the secure remote access UNMC email site.  
  2. Click on “options” in the top right corner.
  3. Click “see all options…” from the drop down menu.
  4. Select “settings” on the left hand side menu.
  5. Click “general” from the menu bar towards the top.
  6. Deselect “Use the blind and low vision experience.”
  7. Finally, click “Save” in the bottom right corner, to save the changes.

Thanks Helpdesk!


Ribbon command icons disappear

Question: When I logged on to Email this morning I found that the home menu was missing.  I click on Home and the menu bar reappears, but the minute I do anything else it disappears.  Is there something that I did to change the interface behavior?  I prefer to seen the menu/icon bars visible at all times. 

Answer: More than likely you may have double clicked on a ribbon tab, which “hides” the icons to allow for more space. Just double click on the ribbon tab again, and the icons will re-appear permanently. If you are using Office 2013, you may have inadvertently clicked on the collapse button ^  on the upper right side of the screen (even with the ribbon) that collapses the ribbon. To make it reappear, you can use icon on the upper right of the window next to the minimize _ button to autohide the ribbon, show tabs or show tabs and commands.