Question: I created contact groups some time ago with around 100 names each, since Outlook won’t allow personal group with 300 names (1A, 1B, 1C) I keep the master list in Excel but it has been quite a long time since I updated the groups, and I can’t remember how I can get them updated.
Answer: The easiest way to do this is to have your Excel list open, along with your Outlook contacts.
- Open the first group 1A, and remove the names (use Ctrl or Shift keys to select more than one at a time).
- In Excel, click and drag the list of email addresses that you plan to include in 1A, and copy (Ctrl C).
- Go to your Outlook group and select Add members …from Address Book, and then in the Members field at the bottom of the window, paste (Ctrl V) and click okay. It may appear that the list doesn’t match, because Outlook will probably sort by email address.
- Continue this for the remaining groups you need to set up.
Question: Our department master calendar is kept in Outlook. All the faculty have access to look at it. They would like for the students to have access to look at it too (but NOT edit) but the system will not let me give them access. The message says that the students are outside of our system. Is there any way to let them look at the actual calendar rather than having to make a .pdf of it and post it to blackboard? The schedule changes practically daily.
Answer: I would recommend changing the Default permissions to Reviewer, so that anyone can see the events but are not able to edit or add anything. I have this for our CSTTRAIN calendar. However, anyone can see it, so you are not limiting to just faculty or students. But those who are not interested probably wouldn’t be looking for it. In order to give permissions to just specific faculty and students, you would have to add them one by one.
Question: We would like our staff to be able to see the conference room calendar from their iphone, but see that we can only see our personal calendar and not shared calendars. Is there another option?
Answer: Unfortunately, there doesn’t appear to be a way to do that, other than using the browser and logging into your account and selecting the shared calendar. However, if the calendar doesn’t change more than weekly or monthly, some departments take a screen print of that calendar in weekly or monthly view and paste into a message to send to the staff that need that calendar (or they can paste it into a message to send themselves). That way they would be able to see it within the message from their iphone or ipad. I like using the Windows 7 Snipping Tool (just type “snip” from the start button to find the application and click and drag over the part of the screen you wish to copy, then paste (Ctrl V) into the message. I use the snipping tool so much that I have added it to my start button or task bar on my Windows screen (right click on the snipping tool application before opening it to do that).
UPDATE: Someone found a nice article explaining how to get your shared calendar to open on an iphone. Unfortunately, due to security and HIPAA issues, our campus does not enable this feature.
Question: I have to schedule a recurring meeting but would like to be able to track who has accept the invitation. If I schedule this from the room, I’m not able to see the responses. Should I send this from my own calendar?
Answer: I would avoid that. No need to be inundated with more email. The easiest way to monitor that is to open the meeting invitation and from the Meeting tab click Tracking > View Tracking Status. From here you can see who has received and processed the responses. You can then click Contact Attendees and send an email to invitees to remind them of the meeting invite.
Question: Why did my email stop working on my iPad and how can I get it working again?
Answer: There are several troubleshooting suggestions you can try:
- UNMC email only allows 2 mobile devices, so if you have two items already (a cell and tablet) you will have to delete one of those devices by going to Outlook web access (OWA) options > phone.
- If that is not the problem, try deleting UNMC setup and re-adding it by following the instructions here.
- Try shutting your phone off completely and restarting it.
- In this case, we had to disconnect and delete the TK-421 network wireless setup and set it up again (according to these directions), and voila! It worked!
We aren’t sure why issues like this happen. For more information, please contact the ITS Helpdesk (402-559-7700 or firstname.lastname@example.org)
Question: I manage a shared account in which my signature block is different than my personal one. I tried to see how to create a separate signature block for that account and it didn’t work.
Answer: On the Outlook client you can create many signatures from your account, including a signature you plan to use for the shared account. When you send email out on behalf of that other account, you can select the appropriate signature. You might also consider using Outlook Web Access for the shared account if you have full access permission and then you can switch to the other account (as described in the previous posting). You can then create a special signature for that account under Options > See all Options > Settings > Mail and check to have it automatically include on messages you send.
Question: I manage a shared account and would like to be able to access it from off campus. I am able to see the calendars from my account on Outlook Web Access, but I don’t have access to the inbox or other folders. Is this possible?
Answer: In Outlook Web Access (OWA) If you have full access, which is set up and approved by ITS Systems and can be requested through email@example.com. With full access you can select the dropdown next to your name in the upper right of the screen and type search for the shared account name and click Open. You will see the shared account emails and any mail you send from here will be stored in that account’s sent mail folder (not in your sent folder as it is on the Outlook client 2007, 2010 or 2011). To see your account you have to select your name from that dropdown arrow again or open another browser windows…or use your client for your own email.
For more information about this feature, contact firstname.lastname@example.org or email@example.com .