Ribbon command icons disappear

Question: When I logged on to Email this morning I found that the home menu was missing.  I click on Home and the menu bar reappears, but the minute I do anything else it disappears.  Is there something that I did to change the interface behavior?  I prefer to seen the menu/icon bars visible at all times. 

Answer: More than likely you may have double clicked on a ribbon tab, which “hides” the icons to allow for more space. Just double click on the ribbon tab again, and the icons will re-appear permanently. If you are using Office 2013, you may have inadvertently clicked on the collapse button ^  on the upper right side of the screen (even with the ribbon) that collapses the ribbon. To make it reappear, you can use icon on the upper right of the window next to the minimize _ button to autohide the ribbon, show tabs or show tabs and commands.

Signature for Shared Account

Question: I manage a shared account in which my signature block is different than my personal one. I tried to see how to create a separate signature block for that account and it didn’t work.

Answer: On the Outlook client you can create many signatures from your account, including a signature you plan to use for the shared account. When you send email out on behalf of that other account, you can select the appropriate signature. You might also consider using Outlook Web Access for the shared account if you have full access permission and then you can switch to the other account (as described in the previous posting). You can then create a special signature for that account under Options > See all Options > Settings > Mail and check to have it automatically include on messages you send.

Shared accounts when using Outlook web

Question: I manage a shared account and would like to be able to access it from off campus. I am able to see the calendars from my account on Outlook Web Access, but I don’t have access to the inbox or other folders. Is this possible?

Answer: In Outlook Web Access (OWA) If you have full access, which is set up and approved by ITS Systems and can be requested through helpdesk@unmc.edu. With full access you can select the dropdown next to your name in the upper right of the screen and type search for the shared account name and click Open. You will see the shared account emails and any mail you send from here will be stored in that account’s sent mail folder (not in your sent folder as it is on the Outlook client 2007, 2010 or 2011). To see your account you have to select your name from that dropdown arrow again or open another browser windows…or use your client for your own email.

For more information about this feature, contact helpdesk@unmc.edu or klaursen@unmc.edu .