Question: I am having problems with a file I printed to PDF. When I open it in Adobe Reader the font changes and is not readable. This has always worked before until I got a new computer with Windows 7.
Answer: I opened the file and the same thing happened for me, both in Adobe Reader and Adobe Acrobat. But I have Word 2013 and opened it and the fonts were readable. So in order to better troubleshoot the problem, I had to get more information about where the file was originally and how it was converted to PDF. Turns out it was from a database she accessed from the web and she printed it to a PDF. She explained she had problems in the past when using Firefox, but it would always work with Internet Explorer. So that was a clue that it might be a browser issue.
I have found Google Chrome a wonderful browser. It seems to correct odd problems like this, so she was quickly able to download and install Chrome, logged into her database and printed to a PDF …..successfully! Thank you again, Chrome!!
Question: I sent someone a PDF form I created to be filled out. They returned it to me by email but it looked like an empty form. If I clicked on the fields I could see the data but it would not print out. Is there a way to print the form with the completed information?
Answer: It could be the person completing the form had a Mac. For some reason when it is saved as a PDF and returned, the data in the fields does not display. If, however, they Print the form to a PDF File, it will save with the information in the fields which can be printed.
Question: I have created a PDF form in Adobe Acrobat but users who have Adobe Reader have not been able to save the completed form. Is there a way they can do that?
Answer: Yes, however the creator of the form must save it with “Reader Extended Features.” In Acrobat 9 this is found on the Advanced menu option. With Acrobat X it is found from File > Save As. With Acrobat X you can select saving form data, commenting, and digitally signing the form, whereas with Acrobat 9 it allows all of these options. Once Reader Enabled, other features such as editing contents or inserting and deleting pages will be restricted, so be sure to save the reader enabled PDF with a different name so that you can modify the form later, if necessary.