Question: I need to help managing someone else’s email account and would like to have the link appear on my task pane. The other person gave me access on the Access and Delegation properties/permissions, but I cannot access it.
Answer: There are many security measures Outlook has in place to keep people from being able to access your entire mail database. The steps are more involved than for sharing calendars or for generic accounts.
The other person needs to give you permission to his/her mail database and then the specific folders desired. Do do this, the owner of the other account must right click on his/her email@example.com and select Folder Permissions and add you with the desired permissions. This must be done for every folder (inbox, sent, drafts, etc). What is nice about this, you could have just one folder available for others to use, such as a “special project” folder but not give permission to anything else in your mail. This helps assure additional security from others being able to see all of your mail database.
To dock the account onto your task pane, you must go to:
- File > Account Settings > Account Settings
- Click Change (next to repair)
- Click More settings (lower right)
- Click the Advanced tab
- Add the person’s username and click OK,
- Click Next, and then Finish.
You should now see the other person’s name in your task pane and if given any permissions as explained above, you should be able to access the folders.