The Department of Health and Human Services is seeking a qualified individual to perform program planning, implementation, monitoring and evaluation of program activities to manage the day-to-day operational and technical functions of the Older Americans Act programs.
Research, review, analyze and interpret federal regulations, federal laws, state laws and their administrative requirements to formulate appropriate policies and procedures. Draft, develop and implement policy, procedure and program regulations related to assigned programs and ensure staff and service providers are working with uniform guidelines by evaluating and coordinating program policies and regulations. Explain, clarify and interpret operational practices, policies, procedures, federal and state regulations, contract requirements and activities related to assigned programs agency staff, community organizations, members of the general public and contracted providers. Assess program effectiveness, identify training needs/requirements and develop and present educational skills-based training to agency staff and contracted providers to enhance program services. Develop quality assurance processes, program improvement plans and processes for performance accountability; coordinate and lead desk audits and on-site reviews of service providers and collects necessary data to evaluate, analyze and prepare written reports and recommendations. Monitor, assess and evaluate service provider activities for compliance with policies, and procedures; ensures all contractual requirements are met and in compliance with policies, and procedures; ensures all contractual requirements are met and in compliance with program standards. Perform program planning to contracted providers on program activities. In state travel required.
REQUIREMENTS: Bachelors degree or equivalent coursework/training in public administration, social/behavioral sciences, healthcare or human services or professional experience working in a human/social service or health care agency with responsibility for planning or evaluating services, programs or operational policies and practices.
PREFERRED: Experience with JD Edwards EnterpriseOne and OnBase.
Knowledge of: the principles and practices of public administration; procedure and policy development; methods and techniques of program planning; federal and state laws, rules, regulations and procedures pertaining to health and human services programs; public funds and budgeting methods; the principles and techniques of adult learning; quality assurance mechanisms; principles and techniques of planning, monitoring and evaluating human services programs and service delivery systems. Skill in: interpreting and/or clarifying policy to interested groups; conducting formal presentations to provide education and share information. Ability to: plan, organize and direct a major program; work collaboratively in a team setting; analyze, develop and organize materials; establish and maintain positive relationships with agency staff, service providers/contractors, community organizations and clients; communicate electronically, on paper or in person to promote, explain, discuss, advise and interact with interested groups on various program issues and problems; prepare and review technical documents such as summaries of state and federal regulations, action plans, reports, contracts and grants; understand, interpret and apply instructions, laws, rules, policies and procedures pertinent to the program; exercise independent critical thinking skills; maintain liaison with community representatives and other governmental agencies.
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